Non-refundable reservations: as long as you’ve booked a non-refundable reservation 7 days prior to check-in date and time, you’re entitled to either change or cancel your reservation within 24 hours of booking. Non-refundable reservations and unused days cannot be returned for a refund, credit or exchange. In a non-refundable reservation, no show, and unused days cannot be returned for a refund, credit or exchange. Use it or lose it. All sales are final.